Whatcom Drain Cleaning Pros operates this website. This policy explains what information we collect, why we collect it, and what we do with it.
Information we collect
We collect information you give us directly. That means what you type into a form on this website or tell us on the phone: your name, phone number, email address, service address or city, and whatever you tell us about the problem you are calling about.
We also collect limited technical information automatically when you visit, such as your IP address, browser type, device type, the pages you viewed and the site you arrived from. This is standard web analytics and it is not used to identify you personally.
We do not collect payment card details through this website.
How we use your information
We use what you give us to respond to your enquiry, to schedule and carry out drain and sewer work, to send you quotes and invoices, to contact you about a job in progress, and to keep records of work we have done.
We use technical information to understand how the website is used and to improve it.
We do not sell your personal information to anyone.
Phone calls, text messages and SMS consent
When you submit a form on this website or contact us by phone, you may consent to being contacted by phone call, text message and email about your enquiry.
Consent to receive text messages is not a condition of purchase. You do not have to agree to it in order to hire us, and declining does not affect the service you receive.
Message frequency varies depending on your enquiry and any job in progress. Message and data rates may apply, charged by your mobile carrier.
You can opt out of text messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message and then no further texts. Reply HELP for assistance, or contact us using the details at the end of this policy.
We do not share mobile information, phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with the service providers that operate our messaging and scheduling systems solely in order to deliver those messages to you, and those providers are not permitted to use it for their own marketing.
Who we share information with
We share information only with the service providers we need in order to run the business, and only to the extent they need it. That includes hosting and website infrastructure, form and messaging delivery, customer records and scheduling, and email delivery.
We may also disclose information where we are legally required to, or where it is necessary to protect our rights, safety, or the safety of others.
Cookies and analytics
This website uses cookies and similar technologies for basic functionality and for analytics that tell us how the site is used. You can block or delete cookies through your browser settings. Some parts of the site may not work correctly if you do.
Data retention
We keep enquiry and job records for as long as we need them to run the business, to honour any warranty on work performed, and to meet legal, tax and accounting requirements. When information is no longer needed for those purposes we delete it or render it anonymous.
How we protect your information
We use reasonable technical and organisational measures to protect the information we hold. No method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security.
Your choices
You can ask us what personal information we hold about you, ask us to correct it if it is wrong, ask us to delete it, opt out of text messages by replying STOP, and unsubscribe from any marketing email using the link in that email. Contact us using the details below and we will respond within a reasonable time.
Children
This website is not directed at children under 13 and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The current version will always be published here with the date it was last updated at the top.
Contact us
Whatcom Drain Cleaning Pros
Phone: (360) 555-0127
Email: info@whatcomdraincleaningpros.com
Service area: Whatcom County, Washington